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Teletext holidays contact3/24/2023 ![]() ![]() More concerned inviting customers to write reviews for them as recent days the reviews have been that negative - than sorting out what is causing the negative reviews in first place? Sort it out teletext! How is this even acceptable to run a business like they do? An they try and control anyone writing negative reviews on any media platforms but think its ok to keep your money!įounder has blocked 3 different email accounts. Company needs investigating.įounder complains when you email him, yet sales happy to bombared you 16 calls when they think they are making a sale. £900 spent with them and now ignoring any request for a refund! Sure its illegal to do what they are doing. I paid £900 for a holiday they oversold promised phonecalls back - nothing. Now founder has blocked my email so ive had to email from another account which also got blocked so yes, used a third *My review picture is my email being blocked by Wayne Perks the founder - What a lovely company!** Blocked any type of complaint you try and make on instragram or email. Teletext blocked previous review due to violation. I included Martin Lewis and Watchdog twitter feeds in my twitter postings and this seems to make a difference, but it really shouldn't take this. I finally got my £1113 back yesterday after a lot of calls and emails and using twitter to bring it to the public's attention but i now feel given all what i have been through that i should have my holiday deposit and cancellation fee returned as compensation and i simply not going to let them of the hook that easily, they need to understand they have a responsibility to the consumer and cannot simply ignore this responsibility. ![]() And above all they believe it is acceptable to charge me a cancellation charge for a service that is nothing short of beyond awful. They have simply lost the ability to provide customer service.Īt the time of writing complaint email to them I had been dealing with this problem for five hours which was and is totally unacceptable, this notwithstanding all the time I have lost constantly chasing these guys to cancel the holiday in the first place. I was a long-term returning customer over many years and the way I had been treated is nothing short of shameful, at a time when the travel industry is struggling I would have expected teletext hols to have a desire to retain as many good customers as possible. I expect my refunds with immediate effect. I stressed that given the stress and time they had cost me I was also seeking a refund of my deposit and my cancellation fee as compensation. I provided transcripts of previous live conversations with teletext. Which may I add the TTNG done very little so no point in there body being in place. I also lodged a dispute with my bank and also, which was laos very time consuming in doing and chasing up, I also lodged a complaint via Resolver I had also reported them to The Travel Network Group. I advised it was not a system glitch it was in fact total incompetence on behalf of teletext holidays. I finally got through to an operative, Mr Thomas XXXXX, and he has confirmed I will get an email confirmed the refund and it was a system glitch. I complained of the emotional and financial stress they me under, my calls were very rarely answered by an operative and, in many cases, I was cut off without event speaking to an operative. This created a significant void in my finances, and they had taken money that is simply not payable nor theirs to take. I was advised at the time that no further deductions would be made from my bank account, roll forward to the 1st June and they chose to deduct £1113 from my bank account which I reported to my bank as wrong and potentially fraudulent. Their T&Cs give indication of what it may cost to cancel but given it was at least 90 until my holiday i was willing to accept the loss of my deposit. In short, I cancelled my holiday in May at an additional cost to me of £137 plus my deposit which was shock give I cancelled it in good time and at the time I would possibly lose my deposit. I need and want my money back as I’m not working due to Covid 19 I have just texted Brent and tweeted telling them that unless I get a call today I am reporting them to Watchdog, who I know will be very interested. Have tweeted everyday this week and been promised a call back NOTHING. ![]() Last call was Friday when I demanded a cheque of which he replied ‘ I will ask head office and call you back in 1 hour’. To be fair I have had a call from Brent in India telling me I have been refunded, surprise surprise no money. I tweet everyday and am told I will get a call. Live chat is useless and the only way I get any results is by Tweeter. They said they would and I would get in 7 days. O my god, I stupidly booked a holiday for the end of the year with Teletext and all seemed ok until Gary Parker called me back asking for another £550.00 as their card wasn’t working and they couldn’t book our flights. ![]()
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